Last Updated: November 11 , 2024
1. Introduction
Welcome to Robinhood Panels ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website (robinhoodpanels.com) and email administration panel products ("Services"). By accessing or using our Services, you agree to be bound by these Terms.
2. Services Description
We provide email administration panels as a one-time purchase product. Our Services are designed to help manage and optimize email infrastructure costs. The panels are provided on an "as-is" and "as-available" basis.
3. User Responsibilities
3.1 Account Creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
3.2 Acceptable Use
You agree not to:
- Use the Services for any illegal purposes
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the integrity of our Services
- Circumvent or manipulate our billing systems
- Resell or redistribute the Services without our express written permission
4. Payment and Billing
- All purchases are one-time payments
- Prices are subject to change without notice
- You are responsible for all applicable taxes and fees
- We accept payment through our designated payment processors
5. Intellectual Property
- All content, features, and functionality of our Services are owned by us and protected by intellectual property laws
- Your purchase grants you a limited, non-exclusive, non-transferable license to use the Services
- You may not modify, distribute, or create derivative works based on our Services
6. Limitation of Liability
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- We make no warranties about the reliability, availability, or accuracy of our Services
7. Termination
We reserve the right to:
- Suspend or terminate your access to the Services for violations of these Terms
- Modify or discontinue any aspect of the Services at any time
- Refuse service to anyone for any reason at our discretion
8. Changes to Terms
We may modify these Terms at any time. Continued use of our Services following any changes constitutes acceptance of the modified Terms.
Refund Policy
1. Overview
Our refund policy is strictly limited to specific technical failures of our email administration panels. All sales are considered final unless they meet the specific criteria outlined below. By making a purchase, you acknowledge and agree to these terms.
2. Eligibility for Refunds
2.1 Valid Refund Cases
Refunds will ONLY be issued in the following circumstances:
1. Panel Shutdown
- If the email panel becomes completely non-functional due it being terminated
- In most cases, we will provide a free replacement panel - The issue must be verified by our technical team
2. Email Delivery Failure
- Email deliverability while strictly following our recommended sending guidelines
- Must be documented and verified by our technical team
- Guidelines must have been followed exactly as specified in our documentation
2.2 Non-Eligible Cases
Refunds will NOT be issued for:
- Any issues arising from exceeding our recommended sending guidelines
- Panel shutdowns or problems resulting from user actions outside our guidelines
- Changes in email provider policies or infrastructure
- User error or misunderstanding of the product
- Change of mind or business needs
- Account suspensions due to content violations
- Any issues arising after successful initial testing
- Incompatibility with your systems or setup
- Any performance issues while operating outside our recommended parameters
3. Refund Process
To request a refund/replacement:
1. Contact support@emailpanels.io within 24 hours of discovering the issue
2. Provide detailed documentation showing adherence to our sending guidelines
3. Allow our technical team to verify the issue
4. If approved, refunds will be processed through the original payment method or as a replacement
Important Notes
- All panels are sold as-is after successful initial testing
- We reserve the right to offer replacement panels instead of refunds
- Operating outside our recommended guidelines voids all refund eligibility
- Our technical team's assessment of guideline compliance is final
- Users are responsible for maintaining proper sending practices
4. Additional Terms
- All refund decisions are final
- We reserve the right to modify this refund policy at any time
- Approved refunds may take 5-10 business days to appear in your account
- Processing fees may be deducted from refund amounts where applicable
5. Contact Information
For refund requests or questions about this policy, please contact us at:
[support@emailpanels.io]
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By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Refund Policy.